Restore purchases
Open the Premium screen and tap “Restore Purchases.” Roselle checks eligible Premium access purchased with the same Apple account.
Manage a subscription or refund
Go to Settings → your name → Subscriptions → Roselle. Apple manages billing, renewal and cancellation. This website does not take payments.
The catalog is unavailable
The catalog requires an internet connection. Previously downloaded tutorials remain under Profile → Offline Looks. To download one, choose “Use Offline” on its detail screen. Adding a favorite does not download the tutorial.
AI Studio is not working
Check your internet connection, Premium access and remaining monthly allowance. Sign in with Apple, select one to four supported reference photos, and consent to the described data processing before generation. Premium includes 10 guides per UTC calendar month; unused allowance does not roll over.
Delete guides or your account
Use Profile → My Looks to remove locally saved Studio guides and covers. Use Profile → Delete Account to delete your Roselle account and linked records. You may be asked to authorize with Apple again. If that earlier authorization is unavailable, the app explains how to delete Roselle data and separately remove its Apple permission. Account deletion does not cancel an Apple subscription.
See the Privacy Policy for retention, account deletion and other data requests.
Contact support
Phone: +90 553 303 88 87. Location: Kadıköy, İstanbul, Türkiye.
Email info@rosellemakeup.com. Include the device model, iOS version, Roselle version and when the problem occurred. You do not need to include reference photos, payment documents, passwords or sign-in codes in your first message.